Terms of Service

Superior Heating & Cooling

Email: info@mysuperiormechanical.com

Address: 5130 Fulton Drive, Suite K, Fairfield, CA 94534

1. Acceptance of Terms

By accessing or using the Superior Heating & Cooling website, scheduling services, or communicating with us (including via phone, email, or SMS), you agree to be bound by these Terms of Service and our Privacy Policy.

If you do not agree, please do not use our website or services.

2. Services Provided

Superior Heating & Cooling provides residential and commercial HVAC services, including but not limited to:

Installation, repair, and maintenance of heating and cooling systems
Indoor air quality solutions
Preventative maintenance programs
Equipment recommendations and system upgrades

All services are subject to availability and may require inspection, approval, or written estimates.

3. Use of Website

You agree to use our website only for lawful purposes. You may not:

Attempt to gain unauthorized access to our systems
Use the website in a way that could damage or impair functionality
Submit false or misleading information
Use our content without permission

We reserve the right to restrict or terminate access for violations.

4. Estimates, Pricing & Payments

All estimates are subject to change based on inspection and the scope of work
Pricing will be clearly communicated before service is performed
Payment is due at the time of service unless otherwise agreed
We reserve the right to charge for missed appointments or late cancellations

Financing options may be available through third-party providers and are subject to their terms.

5. Scheduling & Cancellations

We strive to meet all scheduled appointments, but cannot guarantee exact arrival times.

Customers should provide accurate contact information
Please notify us as soon as possible if you need to reschedule
Missed appointments may be subject to fees

6. SMS & Communications Consent

By providing your phone number, you consent to receive communications from Superior Heating & Cooling, including:

Appointment reminders
Service updates
Account notifications

Message frequency may vary. Message and data rates may apply.

You may opt out at any time by replying STOP, or request help by replying HELP.

7. Warranties & Limitations

We provide workmanship warranties and may install equipment covered by manufacturer warranties.

However:

We do not guarantee uninterrupted or error-free operation of HVAC systems
System performance depends on factors beyond our control (usage, maintenance, environment)

To the fullest extent permitted by law, Superior Heating & Cooling is not liable for:

Indirect, incidental, or consequential damages
Loss of use, comfort, or property damage beyond our control

8. Intellectual Property

All website content, including text, graphics, logos, and design, is the property of Superior Heating & Cooling and may not be copied, reproduced, or distributed without permission.

9. Privacy & California Consumer Rights (CCPA/CPRA)

Your privacy is important to us. Please review our Privacy Policy for details on how we collect and use your information.

California Residents – Your Rights

If you are a California resident, you have the following rights under the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA):

Right to Know what personal information we collect, use, and disclose
Right to Access your personal data
Right to Delete personal information (subject to certain exceptions)
Right to Correct Inaccurate Personal Information
Right to Limit Use of Sensitive Personal Information (if applicable)
Right to Opt-Out of Sale or Sharing of personal information
- Note: We do not sell personal information
Right to Non-Discrimination for exercising your privacy rights

Exercising Your Rights

To submit a request, please contact us:

Phone: (707) 207-0100
Email: info@mysuperiormechanical.com

We may need to verify your identity before processing requests.

10. Data Retention

We retain personal information only as long as necessary to:

Provide services
Comply with legal obligations
Resolve disputes
Enforce agreements

11. Third-Party Services

Our website or services may include links to third-party websites or tools (such as financing providers or payment processors).

We are not responsible for the privacy practices or terms of those third parties.

12. Changes to Terms

We may update these Terms of Service at any time. Changes will be posted on this page with an updated effective date.

Continued use of our website or services constitutes acceptance of the updated terms.

13. Governing Law

These Terms shall be governed by the laws of the State of California, without regard to conflict of law principles.

14. Contact Information

If you have any questions about these Terms of Service, please contact: