Privacy Policy
Superior Heating & Cooling
Phone: (707) 207-0100
Address: 5130 Fulton Drive, Suite K, Fairfield, CA 94534
Messaging Terms & Conditions
You agree to receive informational messages (appointment reminders, account notifications, etc.) from Superior Heating & Cooling. Message frequency varies. Message and data rates may apply. For help, reply HELP or email us at info@mysuperiormechanical.com. You can opt out at any time by replying STOP.
Privacy Policy Overview
This Privacy Policy describes how Superior Heating & Cooling (“we,” “us,” or “our”) collects, uses, shares, and protects the personal information you provide on our website and through other channels such as text messaging.
This Privacy Policy applies to information collected online through our website, via email, through mobile communications, and through other electronic interactions. By accessing or using our website or providing your information to us, you consent to the practices described in this Privacy Policy.
Information We Collect
We may collect personal information when you visit our website, request service, or communicate with us. This may include:
- Contact information such as your name, phone number, email address, and mailing address
- Information about your HVAC system (make, model, service history, etc.)
- Payment information when you purchase services or products
- Communication preferences (email, phone, SMS)
- Any additional information you voluntarily provide (reviews, feedback, survey responses, etc.)
How We Use Your Information
We use your information to:
- Provide HVAC services, including installation, repair, and maintenance
- Schedule and manage appointments
- Communicate service updates, reminders, and important notifications
- Process payments and complete transactions
- Respond to inquiries and customer service requests
- Personalize your experience and recommend appropriate services
- Improve our website, services, and customer experience
- Comply with legal obligations
We will never share your data with third parties for marketing purposes.
SMS Disclaimer
By providing your phone number and submitting a form, you consent to receive SMS text messages from Superior Heating & Cooling. Message frequency may vary. Message and data rates may apply.
Reply STOP to opt out at any time.
Reply HELP for assistance.
See this Privacy Policy for more details.
Information Sharing and Disclosure
We may share your personal information with trusted third-party service providers who assist in operating our business, including:
- Payment processors
- IT and website service providers
- Marketing and communication platforms
We may also share information if required by law or to protect our rights, safety, or property.
Important Notice:
- We do not sell or rent your personal information.
- No mobile information will be shared with third parties or affiliates for marketing or promotional purposes.
- All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
Data Security
We take reasonable measures to protect your personal information from unauthorized access, use, or disclosure. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.
Your Rights & Choices
You have the right to:
- Access and review your personal information
- Request corrections or updates
- Request the deletion of your data
- Opt out of marketing communications
To exercise these rights, please contact us using the information below.
Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. Updates will be posted on this page with a revised effective date.
Contact Us
If you have questions about this Privacy Policy or how your information is handled, please contact:
Superior Heating & Cooling
5130 Fulton Drive, Suite K
Fairfield, CA 94534
Phone: (707) 207-0100